Refund & Cancellation Policy
This Refund and Cancellation Policy governs the terms and conditions under which payments made for event registrations, athlete/team entries, delegate passes, spectator tickets, sponsorships, and related services through the official website of the National Maritime Games are processed, refunded, or cancelled.
Refund and Cancellation Policy
This Refund and Cancellation Policy governs the terms and conditions under which payments made for event registrations, athlete/team entries, delegate passes, spectator tickets, sponsorships, and related services through the official website of the National Maritime Games (“we”, “us”, “our”) are processed, refunded, or cancelled.
By completing a transaction on https://nationalmaritimegames.org/, you agree to the terms outlined in this policy.
Payment Terms
All payments made for registrations, tickets, or sponsorships on our website are processed securely through authorized payment gateways. Payment confirmation will be sent to your registered email address upon successful completion of the transaction.
Participant & Team Registration Cancellations
To request a registration cancellation, teams must send an email to info@nationalmaritimegames.org. Requests will be reviewed by the committee on a case-by-case basis. Please note that cancellations and refunds are generally not permitted for this event.
If a registered participant or team member is unable to attend, substitution of the participant/player is allowed up to 5 days prior to the commencement of the event, subject to approval by the NMG Organizing Committee and verification of eligibility. No additional administrative fees apply for substitutions.
Corporate Sponsorships, Stall Bookings, and Brand Partnerships
Refund terms for corporate sponsorships, stall bookings, and brand partnerships are governed by the specific Sponsorship Agreement / Memorandum of Understanding (MoU) signed between the organization and the National Maritime Games Organizing Committee. In the absence of specific agreement clauses, sponsorship fees are non-refundable once committed.
Duplicate or Erroneous Transactions
If a participant or buyer experiences a technical failure or double-debiting resulting in multiple payments for a single registration/ticket:
- Please notify us immediately at info@nationalmaritimegames.org with proof of double debit (bank statement / transaction ID).
- Upon verification, the duplicate excess payment will be refunded in full within 10 to 14 working days.
Event Cancellation, Rescheduling, or Force Majeure
If the National Maritime Games or any specific sporting event is postponed or rescheduled due to severe weather conditions, safety directives, administrative requirements, or unforeseen circumstances:
- Your registration/tickets will automatically remain valid for the rescheduled dates.
- If you are unable to attend on the rescheduled dates, you may request a full refund or a credit note within 14 days of the rescheduling announcement.
If the event is completely cancelled by the Organizers without rescheduling:
- A 100% refund of registration fees paid will be issued to all affected participants and pass holders.
- The organizers will not be liable for secondary losses, including travel, hotel bookings, or personal arrangements made by attendees.
National Maritime Games shall not be held liable for failure or delay in performing event obligations resulting from acts of God, natural disasters, war, civil unrest, government regulations, epidemics, or extreme climate events beyond reasonable control. In such cases, refunds or credit adjustments will be determined at the discretion of the Organizers.
Refund Processing Timeline
Approved refunds will be credited back to the original payment method used at the time of purchase (e.g., original Credit/Debit Card, UPI account, or Net Banking).
Refunds are typically processed within 10 to 14 business days after approval. Bank processing times may vary depending on your financial institution.
How to Request a Refund
To request a cancellation or refund, please submit a formal request with your transaction details:
• Email: info@nationalmaritimegames.org
• Subject Line: Refund Request - [Order / Registration ID]
• Details Required: Full Name, Contact Number, Registration/Order ID, Payment Date, and Reason for Refund Request.
Contact Us
For any questions, concerns, or queries regarding this Refund Policy, please contact:
Event Management Team
Directorate General of Maritime Administration (DGMA)
Directorate General of Shipping, Mumbai